Returns & Exchanges
At Nousho, we want you to be completely satisfied with your purchase. If you’re not fully satisfied, we offer a straightforward returns and exchanges process. Please review our policy below to understand the steps and conditions for returning or exchanging items.
1. Return Eligibility
To be eligible for a return, the following conditions must be met:
- Timeframe: Returns must be initiated within [7] days of receiving your order.
- Condition: Items must be in their original, unused condition with all tags and packaging intact. Items that have been worn, used, or altered are not eligible for return.
- Proof of Purchase: A receipt or proof of purchase is required for all returns and exchanges.
2. How to Return an Item
To return an item, please follow these steps:
- Contact Us: Reach out to our customer service team at [noushogarments@gmail.com] to request a return authorization. Include your order number, a description of the item you wish to return, and the reason for the return.
- Receive Instructions: We will provide you with a return authorization number and instructions on how to return the item.
- Package the Item: Carefully package the item, including all original tags and packaging. Write the return authorization number on the outside of the package.
- Ship the Item: Send the package to the address provided in the return instructions. Please note that return shipping costs are the responsibility of the customer unless the return is due to an error on our part.
3. Exchanges
If you would like to exchange an item, please follow the same steps as outlined above for returns. Indicate your request for an exchange in your initial communication with our customer service team. Exchanges are subject to product availability.
4. Refunds
Refunds will be processed once the returned item has been received and inspected. The refund will be issued to the original payment method. Please allow [7] business days for the refund to appear on your account.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [noushogarments@gmail.com] with your order number and a description of the issue. We will arrange for a replacement or refund at no additional cost.
6. Contact Us
For any questions or concerns about returns or exchanges, please contact us:
Nousho
Email: [noushogarments@gmail.com]
Address: [Quaid e Azam Market Faisalabad]
Thank you for shopping with Nousho!